Best Buy Geek Squad offers a high range of plans and services that the customers can avail of for your products and devices. The most popular plans include the Geek Squad protection plan and Total tech Support plan. Most customers misunderstand two plans to be the same. However, there is a great difference between the two. Here, we will discuss the Geek Squad Vs Total Tech Support plan. The Geek Squad protection plan is restricted to a single device and the total tech support plan includes the entire range of devices under the plan services. In addition, there are other differences which we will discuss further.
What is Geek Squad Protection?
Geek Squad protection covers the protection of the single device or product for which you avail of its services. It acts as an extended warranty plan for your device. It provides expert support for 24X7X365 days.
Related: Geek Squad Protection
What is Total Tech Support Plan?
It is an annual membership plan that offers unlimited support services for all the products and devices at your place. Moreover, the customers can get expert support 24X7X365. The plan does not depend on where the customer purchases the product. So, you can start the plan for any product. It offers 2 years of protection along with free services.
What is the Difference Between Geek Squad Protection and Total Tech Support Plan?
Geek Squad provides protection and a total support plan for their customers to secure and protect their devices and handle all their problems within the period of the device. The expert technicians handle your device in both of these plans and make it run like a new one every time you may face a problem. However, there are a lot of differences between these two plans. Let us check Geek Squad Vs Total Tech Support:
|Geek Squad Protection Plan||Total Tech Support Plan|
|Unlimited expert support services 24 hours a day, seven days a week.||Unlimited expert support services 24 hours a day, seven days a week.|
|Free delivery and installation services for the products that you bought from Best Buy.||It costs $49.99 for the standard delivery and installation charges|
|Additional 20 percent discount on all the repairs and other advanced services. Also, an additional 10 percent off on custom repairs.||Additional 20 percent discount on all the repairs and other advanced services.|
|Does not includes Internet Security Software||Includes Internet security software by Best Buy Geek Squad.|
|It protects your product for 24 months in case of an active membership plan.||Avail 20 percent off on Geek Squad membership plans.|
|It protects your product for 24 months in case of an active AppleCare+ plan.||Avail 20 percent off on Geek Squad AppleCare+ plans|
|Expert services on a priority basis for the device under the plan.||Expert services on a priority basis for all the devices.|
|VIP services are included in this plan||VIP services are not included in this plan|
|Access to VIP services on phone and chats.||No access to VIP services on phone and chats|
|It includes Exclusive member pricing benefits.||It does not include Exclusive member pricing benefits.|
|Free shipping for 2 days of delivery with unlimited purchases||No free and easier shipping services.|
|Returns and Exchange of products for 60 days of validity||No returns and exchanges|
|Free haul-away services on TVs and other appliances in case of replacements.||Free haul-away services on TVs and other appliances in case of replacements.|
|Covers In-home and In-store flexible bookings without any additional cost.||Covers In-home and In-store flexible bookings at no additional cost|
Is Total Tech and Geek Squad the same?
Most of the Geek Squad plan services are included in the Total tech support services, but they are not entirely the same. There is a great difference between the two plans. You can choose the best as per the requirements of your product or device. Geek Squad Vs Total tech Support is based on the products and services that the user avails. Both the plans are valid for the full range of devices such as computing, networking, electronics, electrical, smart home, outdoor, audio-visual, car electronics, satellites, thermostat, home security, and power sports services. Only there is a major difference between the services that matter in these plans. Also, the two plans provide a different range of discounts and offer on your products included under the support.
Related: Geek Squad Tech Support
Geek Squad Vs Total Tech Support – Free Assistance For Your Device Range
Geek Squad Protection plan and Total Tech Support plan covers the free assistance for all the device and services with the expert. You can contact an expert which will assist you with all the problems you are facing with the device. Geek Squad protection covers only a specific product. So if you wish to avail the protection services for only one product then you can choose the Geek Squad Protection plan. On the other hand, Total Tech Support covers the range of devices present at your place. In case of any bulk protection of devices, you can choose the Total Tech Support plan.
Cancellations of Plans – Geek Squad Vs Total Tech Support
The customer can cancel the plan anytime irrespective of the period of the plan. Both the plans are valid for cancellations and refunds. However, there are different cancellation policies for the two plans.
In case of any cancellation within sixty days of purchase of the plan, the customer can get the full refund back to their account if not demanded any service corresponding to the plan. It is valid for the Total Tech Support plan. However, in the case of the Geek Squad Protection Plan, the cancellation entirely depends on the device and the services to which the plan belongs. You can get the refunds depending on the services you have enjoyed till the cancellation.