Recently, I was trying to transfer some money to one of my friend’s accounts using Zelle. When I opened the zelle app, I was getting a “no internet connection” error on my screen. I tried relaunching the app but that didn’t work for me. Then I went online and look for ways for troubleshooting Zelle no internet connection issue. After searching for about half an hour I was able to fix Zelle no internet connection on my device.
In this post, I’m going to share the steps that helped me in troubleshooting Zelle no internet connection issue.
Why does my Zelle app say no Internet connection?
You might not have a stable connection, or you might be experiencing difficulties with the app. It could also be an issue with Zelle on a more global scale, and not everyone is affected.
Fix Zelle Not Internet Connection
Try switching between wifi and mobile hotspot
One of the most common reasons for Zelle to say “no internet connection” is that your phone has lost an internet connection. To see if this is the case, make sure your phone has an internet connection and try again.
To stay connected, try switching to WiFi or switching between WiFi and your mobile network. You’ll be able to use the internet without any problems. Now zelle no internet connection issue should resolve on your device
Clear Zelle App Cache and Data
If Zelle no internet connection issue persists, then you can try clearing the cache of the app. Clearing the zelle app cache and data can help in resolving the zelle no internet connection problem. To clear the cache of zelle app you can follow the steps below.
- Go to settings.
- Select apps/application option.
- Now locate and tap the Zelle app.
- Force stop the app.
- Go to storage and clear the cache and data.
Now launch the app and log in to your account. Now you’ll be able to use the Zelle app without any issues.
Check For Zelle outage
Still facing Zelle no internet connection issue, then check for the outage. During the zelle outage, you won’t be able to use the zelle services on your device. To check for zelle app outage you can visit the downdetector. If you see a spike in the chart, then this indicates an outage. Once the issue is resolved by zelle everything will be back to normal.
Reinstall Zelle on Your Device
Deleting and reinstalling the zelle app on your phone can help in resolving most of the issues. If you are still getting zelle no internet connection error then try deleting and re-adding the app on your phone by following the steps below.
- Locate the app and uninstall it from your device.
- Restart your phone.
- Install the latest version of Zelle app.
Now login to your zelle account and check if the no internet connection issue is resolved.
Tips: Some users have reported online they were able to get their zelle app running again by restarting their phone. Turn off your device and turn it on, now check if the zelle app is working fine or not.
Update the zelle app
You can face issues if you are trying to use an outdated Zelle app. If you’ve not updated zelle, then consider updating the app for fixing the internet connection issue. To update zelle follow the steps below.
- Go to play store/app store.
- Search and select zelle app.
- Now if an update is available, then download it.
After updating the zelle app check if the no internet connection is fixed or not. If not then try updating the device firmware. Some users have reported that they were able to fix zelle no internet connection after updating their device.
If you are using a vpn or proxy, then you can face connection issues while using the zelle app. Disabling the VPN app on your phone can help in fixing the issue. Disable or remove the vpn from your device now try using the zelle app again.
Contact Your Bank and Zelle
If you are still seeing no internet connection error after launching zelle then contact zelle for help. The zelle team can help you in fixing this issue. You can also contact your bank for this issue with zelle app.