Sprint is the fourth-largest mobile network operator in the US, which provides smartphones and their accessories widely. You can purchase and use these mobile phones in your daily routines with full efficiency. Not only the mobile phones, but the company also offers wireless messaging, broadband, and voice services. Sprint allows you to file a claim for any lost or stolen phones. There are 24X7 online support services for the protection of your device at You can visit the online web page to file a claim anytime over the day or night. After making a claim, you can also track the information online and check its status.

You can easily file a claim online if you face various issues with your device as listed below:

  1. Coverage for any accidental damage
  2. Loss or theft of the mobile phone or other Sprint devices
  3. The device Not working properly

Starting Your Sprint Claim – File a Claim Online at phoneclaim/sprint

You can start the claim process online anytime by just visiting the online webpage. Make sure that for claiming a lost or stolen device, you have to file it within 60 days of missing. Sprint will not issue any claim beyond sixty days. You can also claim for a damaged product, and the Company will send the entire shipping material for returning it. The claim will depend on the situation of your device. You will receive the same device as per the quality of your original one. Follow the steps below to start your claim.

  • Switch ON your computer or PC.
  • Connect it with a high-speed internet connection.
  • Now, open the web browser and type, phoneclaim/sprint.
  • Hit the enter key.
  • Click on the ‘Get Started’ button on the screen.
  • The screen will open up a new page in another tab.
  • Now, provide the essential information including, name, email address, and phone number.
  • Add your Phone’s company and its model number.
  • Explain the reason for your claim or the issue you are facing with your product.
  • Add the shipping address for your replacement.
  •  Pay a small amount of deductible.
  • Wait for the new phone. It will reach your address within two to three business days.

Always provide the original information for successful claiming. Go with the flow of the instructions till the end to finish the claim process. You can manage your claim online and make changes to your information after submitting a claim.

Related: Geek squad protection plan

Uploading Claim Documents

After making a successful claim online, you have to upload all the essential documents if the company requests them. It helps to prevent any false claims. Make sure you upload the correct documents; otherwise, the company will reject your claim proposal. Follow the steps below for uploading the documents online.

  • Switch ON your device and connect it to the high-speed internet connection.
  • Type the link phoneclaim/sprint on the web browser.
  • Click on the enter key.
  • Scroll down a little and locate the title as ‘Need to Upload Claim Documents?’.
  • Click on the ‘Upload Documents’ button.
  • A new page will open up.
  • Upload the files of all the required documents.
  • Go with the flow of the instructions.
  • End up successfully by uploading all the asked documents.

You are now ready for the product replacement after successfully submitting the documents. The Company will check all your documents and the products and handle your claim request accordingly. You can make a maximum of two claims per year under the policy of Sprint.

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Track Your Sprint Claim Online

Sprint also provides you with the facility to track your claim online with 24-hour support, seven days a week. The company gives full information of the tracking details relating to your claim. To track your claim, follow the steps below:

  • Switch ON your computer and connect it to the network connection.
  • Type the link phoneclaim/sprint on the web browser.
  • Hit the enter key.
  • Scroll down a little, and locate the title as ‘Claim Status’.
  • Click on the ‘Start Tracking’ option.
  • Type the phone number that you submitted with Sprint.
  • Go with the flow of instructions, and get the entire details of your claim.

You can follow up online with the executive if you feel any difficulty while tracking your claim. The executive will guide you through the complete process of tracking.

Apart from adopting the online method to file a claim for your sprint mobile, you can also speak to the live agent and ask it to file a claim directly. The live agent is available 24 hours a day, seven days a week for your service. It is quite a systematic and easy approach to filing a claim.

Deducible Charge to File a Claim

If you file any claim with Sprint, then you have to pay a small amount of additional fee while filing. The deductible fee varies between $50 to $270 depending upon the claim and the product. The deductible fee also depends on the device tier. Whenever you receive approval for your claim, the executive will ask you to pay the deducible fee to get the new or the replacement of the device.

You can check the deductible fee online for your device. Visit the official web page at phoneclaim/sprint and check out the additional cost that you have to pay upon approval of your claim.

Related: Asurion wireless insurance

How long does it take for Sprint Phone Replacement?

Sprint takes the least time for your replacement. Most of the in-store repairmen are done within a day, and you get the fresh product the next day. The products with mail-in-repairs normally take five days for their repairing service. So, you can get these products within six or seven business days.

Normally, Sprint handles the replacement on the next day only corresponding to lost or stolen devices or devices that are not eligible for repair. You can get the fresh and new product on the successive day itself to make you continue your work. The Sprint will submit your products to the address you mentioned while filing a claim at phoneclaim/sprint.

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