A bad connection between the graphic drivers and the operating system of the laptop can cause the black screen issue. As a result, the user is not able to perform any activity on their device. Here, we will discuss various reasons or factors that may cause the Dell Laptop Black Screen error along with the steps to resolve the error. The issue can generate at different times such as on startup, after an update, while running, after the restart, etc. To solve the issue, you need to check for the occurrence of a black screen on your device.
My Dell laptop has a black screen, Why is that?
Several factors may cause the black screen issues with your dell laptop. You need to check for the exact cause of the problem and then follow up with the troubleshooting steps to resolve it.
- Overheating of device
- Update graphic driver
- Faulty drivers
- Damage display
- Motherboard issues
- Software issues
- Explorer.exe process
- Change in settings
Black Screen Issues on Dell Laptops: Troubleshooting and Solutions
To fix the black screen issue with your HP laptop, you need to first configure the exact cause of the problem and then follow up with the troubleshooting procedures after that. So, here are the steps to follow:
Restarting Graphic Drivers
There are some of keyboard shortcuts that will help you to restart the graphic driver, follow the steps below:
- Press the Window logo key + Ctrl + shift + B button simultaneously.
- This combination will help restart the Dell laptop.
- Check for the solution to the problem after the restart.
- If the black screen issue persists, then move to the next step to solve the problem.
Shut Down the Laptop Forcefully
Another way to resolve the Dell Laptop Black Screen issue is by forcefully shutting down the laptop. So, here are the steps to follow:
- Firstly, disconnect all the external devices that are connected to the laptop.
- Now, press and hold the power button for at least 10 seconds to switch it OFF.
- Disconnect the AC adapter from the device.
- Remove the battery from the device
- Now, press and hold the power button for one minute.
- Insert the battery back into the laptop and connect the main power cord to it.
- Finally, press the power button to switch ON the Dell Laptop.
Boot to Safe Mode
The Dell Laptop Black Screen error can also be resolved by booting the device in safe mode. So, follow the steps below to boot.
- Turn OFF the laptop first.
- Then, press the power button to turn it ON.
- After that, hold the ‘Shift key’ and click on the F8 button. Make sure to press the F8 key before the Windows logo appears on the screen.
- This will start the recovery mode of the laptop.
- If the safe mode does not open up on the first attempt, then try it again by turning OFF the laptop.
- After the recovery mode menu appears, click on “See advanced repair options.
- Click on ‘Troubleshoot’, then ‘advanced options’, then ‘windows startup settings and finally, click on ‘Restart’.
- Wait for the restart to complete and check for the list of options appearing on the screen.
- Click on 5 or F5 to enter safe mode.
Connect the Laptop to the external Display
If the user is still facing Dell Laptop with Black Screen, then you can resolve the issue by connecting to an external display. So, here are the steps to follow:
- Press the Windows Logo Keys and P simultaneously. You can attach it to a TV or another monitor.
- After that, press the P key and the down arrow key.
- Hit the enter key at last for success.
Update the Graphic Drivers
In case of pending driver updates also you may face the black screen issue. This happens in very rare cases. But still, you can follow up with the steps below to resolve the problem. Follow the steps below to continue:
- Firstly, visit the manufacture’s website.
- Check for the driver and click on the Update All option.
- Restart the laptop at last.
Restart Explorer.exe Process
Explorer.exe is a process that manages the activity of the laptop. So, if you are facing a Dell Laptop Black Screen issue, then restart the explorer.exe process:
- Press the Ctrl + Shift + Esc keys simultaneously
- The Task manager will open up on the screen.
- Go to the Details section.
- Click on explorer.exe
- Click on End task.
- After that, restart the laptop and check for the solution to the issue.
Cool down to the laptop
The Dell Laptop Black Screen issue may also occur if the laptop is overheating while running. So, due to overheating the screen goes black. So, follow the steps below to continue:
- Firstly, turn OFF the laptop.
- Remove all the peripherals and other external devices.
- Wait for at least 10 minutes to cool down the laptop.
- After that, connect the power cord and turn ON the laptop.
- Finally, check for success.
FAQs
How to fix a black screen on my Dell Laptop?
If you face a black screen issue with the Dell Laptop, then follow these troubleshooting steps to resolve it.
- Firstly, shut down the laptop forcefully by pressing the power button.
- After that, restart the graphic drivers.
- Replace the current display panel.
- Now, perform the steps to safely boot the laptop.
- Update the BIOS
- Restart the explorer.exe process
- Check for the success of Dell Laptop Black Screen.
Why is my laptop stuck on a black screen?
There can be various reasons why your laptop gets stuck and the black screen appears on it. Here are the valid reasons for it.
- Overheating of device
- Update graphic driver
- Software issues
- Faulty drivers
- Damage display
- Motherboard issues
Why Won’t my Dell laptop screen come on?
If the dell laptop screen is not showing up, then it can mainly be due to the overheating of the device or an issue with the driver and software. To resolve the issue, you can perform a hard reset of the device and make it cool down and then restart the device again to resolve the error.
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